CHAPTER 2

Chapter 2 - IDENTIFYING COMPETITIVE ADVANTAGE

Introduction

• What is competitive advantage?

A product or service that an organization's customers place a greater value on than similar offerings from a competitor.

Unfortunately, CA is temporary because competitors keep duplicate the strategy.

Then, the company should start the new competitive advantage.

• Michael Porter's Five Forces Model is useful tool to aid organization in challenging decision whether to join a new industry or industry segment.

5 FORCES MODEL

1. Buyer power
2. Supplier power
3. Threat of substitute products or services.
4. Threats of new entrants.
5. Rivalry among existing companies.

1. Buyer Power

• High - when buyers have many choices of who to buy.
• Low - when their choices are few.
• To reduce buyer power (and create competitive advantage), an organization must make it more attractive to buy from the company not from the competitors.
• Best practices of IT-based - Loyalty program in travel industry (e.g. rewards on free airline tickets or hotel stays )

The Competitive Environment 

Bargaining Power of Customers./Buyer Power

- Customers can grow large and powerful as a result of their market share.

- Many choices of whom to buy from

- Low when  comes to limited items

- E.g. : used loyalty programs (jusco ard, tesco card - being a members to get the discount)

2. Supplier Power

• High - when buyers have few choices of whom to buy from.
• Low - when their choices are many. 

            - Best practices of  IT to create competitive advanage.

            - E.g B2B marketplae - private exchange allow a single buyer to posts it needs and then open                the bidding to any supplier who would care to bid. Reverse auction is an auction format in                  which increasingly lower bids.

An organization within the Supply Chain

• Supplier power is the converse of buyer power.

3. Threat of Substitute products & Services

• High - when there are many alternatives to a product or service.
• Low - when there are few alternatives from which to choose.
• Ideally, an organization would like to be on a market in which there are few substitutes of their product or services.

       -Best practices of IT

       -E.g. Electronic product - same function different brands

The Competitive Environment

Threat of Substitutes.

• To the extent that customers can use different products to fulfill the same need, the threat of substitutes exists.
• E.g: electronic product - same function different brands
• Switching cost - costs can make customer reluctant to switch to another product or service.

4. Threat of new entrants

• High - when it is easy for new competitors to enter a market.
• Low - when there are significant entry barriers to entering a market.
• Entry barriers is a product or service feature that customers have come to expect from organizations and must be offered by entering organization to compete and survive.
• Best practice of IT

         -E.g: new bank must offers online paying bills, acc monitoring to compete. 

The Competitive Environment

Threat of New Entrant. 

•  Many threats come from companies that do not yet exist or have a presence in a given industry or market.
• The threat of new entrants forces top management to monitor the trends, especially in technology, that might give rise to new competitors.
• E.g: new bank (online paying bills, acc monitoring)

5. Rivalry among existence competitors

• High - when competition is fierce in a market
• Low -  when competition is more complacent 
• Best Practices of IT

         - Wal-mart and its suppliers using IT -enable system for communication and track product at                 aisles by effective tagging system.

         - Reduce cost by using effective supply chain.

The Competitive Environment 

Rivalry Among Existing Firms.

• Existing competitors are not much of the threat: typically each firm has found its "niche".
• However , changes in management , ownership, or "the rules of the game" can give rise to serious threats to long term survival from existing firms.

- E.g: the airline industry faces serious threats from airlines operating in bankruptcy, who do not pay on the debts while slashing fares against those healthy  airlines who do pay on debt. (MAS & AIR ASIA)

The Three Generics Strategies

1. Cost Leadership

• Becoming a low-cost producer in the industry allows the company to lower prices to customers.
• Competitors with higher costs cannot afford to compete with the low-cost leader on price.

2. Differentiation

• Create competitive advantage by distinguishing their products on one or more features important to their customers. 
• Unique features or benefits may justify price differences and/or stimulate demand.
• E.g: i-care by Proton

3. Focused Strategy

• Target to a niche market
• Concentrates on either cost leadership or differentiation.

The Value Chains - Targeting Business Processes

• Supply Chain - a chain or series of processes that adds value to product & service for customer.
• Add value to its products and services that support a profit margin for the firm.

                                                           - THANK YOU -

MGT 300 CHAPTER 1

               Business Driven Technology

LEARNING OUTCOMES

• Compare management information systems (MIS) and Information technology (IT)
• Describe the relationships among people , information technology, and information
• Identify four different departments in a typical business and explain how technology helps them to work together
• Compare the four different types of organizational information cultures and decide which culture applies to your school 

Information Technology's Role in Business 
Information Technology is everywhere in business

Information Technology's impact on Business Operations

Business Functions Receiving the Greatest Benefits from Information Technology

Customer Service             70%
Finance                             51%
Sales and Marketing         42%
IT Operations                    39%
Operations Management   3%
HR                                     17%
Security                             17%

Information Technology Project Goals

Reduce Costs/Improve Productivity           81%
Improve  Customer Satisfaction/Loyalty    71%
Create Competitive Advantage                   66%
Generate Growth                                         54%
Streamline Supply Chain                            37%
Global Expansion                                       16%

Information Technology Basics

• Information technology (IT) - a field concerned with the use of technology in managing and processing information
• Information technology is an important enabler of business success and innovation 
• Management information systems (MIS) - a general name for the business function academic discipline covering the application of people, technologies, and procedures to solve business problems
• MIS is a business function, similar to Accounting, Finance, Operations, and Human Resources
• When beginning to learn about information technology it is important to understand                   - Data, information, and business intelligence IT resources                                                           - IT cultures

Information

• Data - raw facts that describe the characteristic of an event
• Information - data converted into a meaningful and useful context
• Business intelligence - applications and technologies that are used to support decision-making efforts

IT Resources

• People use
• Information technology to work with
• Information

IT Cultures

• Organizational information cultures include:
• Information-Functional Culture - Employees use information as a means of exercising influence or power over others. For example, a manager in sales refuses to share information with marketing. This causes marketing to need the sales manager's input each time a new sales manager's input each time a new sales strategy is developed.
• Information-Sharing Culture - Employees across departments trust each other to use information (especially about problems and failures) to improve performance.
• Information-Inquiring Culture - Employees across departments search for information to better understand the future and align themselves with current trends and new directions.
• Information-Discovery Culture - Employees across departments are open to new insights about crisis and radical changes and seek ways to create competitive advantages.

                                                           

                                                               THANK YOU